Return Policy

Customer satisfaction is a top priority at Ergobaby. We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realise there is a learning curve to using any new product, and if you are experiencing difficulty or have questions, please contact us prior to returning your carrier; we can often offer a solution that will help.

If you’ve purchased Ergobaby products from one of our authorised retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.


Items purchased directly from Ergobaby are returnable (excluding shipping) within a 14 day period from the date of purchase, in like-new condition, and in the original packaging. Please contact if you need to return a product. A return will only be accepted if the customer has contacted Ergobaby prior to sending the item(s) back.


If you wish to exchange or report a fault in an item purchased from Ergobaby Australia please contact us on 1300 725 276 or

So that we can determine how best to proceed, we will need to assess the fault – please click here and follow the instructions. After we have assessed the fault we will be in touch with you regarding the return, replacement or repair of the item. We process returns on a weekly basis, however during busy periods this may take longer.

Please post exchanges, faults and returns to:


Born for Love
28 Letitia Street