Return Policy

RETURNS/EXCHANGES

If you’ve purchased Ergobaby products from one of our authorised retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

Items purchased directly from Ergobaby are returnable (excluding shipping) within a 14 day period from the date of purchase, in as-new condition, in the original packaging. Please contact sales@ergobaby.com.au if you need to return a product. A return will only be accepted if the customer has contacted Ergobaby prior to sending the item(s) back. 

Please note: All shipping costs are non-refundable