AUSTRALIAN CONSUMER LAW
In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods to which this warranty relates.
If you would like to report a fault with an Ergobaby product, please complete our quick, online survey at https://www.surveymonkey.com/r/faultyproduct . After we have assessed the problem, we will be in touch with you regarding the return, replacement or repair of the item. We process returns on a weekly basis, however during busy periods this may take longer.
Details needed on the survey are:
• Product in question.
• Date and place of purchase.
• Your address and email address.
• Reference numbers that can be found inside the hood pocket on older Ergobaby carriers and on the waist tags on newer carriers.
• Specifics of the damage.
• How it occurred.
Our website will also ask you to forward the following to firstname.lastname@example.org
• Photos of the fault in question.
• Proof of purchase.
After we have assessed the problem we will be in touch with you, by email, regarding the next step.